Vistara Airline Advisory on Coronavirus

Booking Date: All
Travel Date: On or before 24th March 2020

Cancellation Policy:

Cancellation initiated by the customer 28 hours before the departure time:

• Vistara Airlines will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 28 hours of departure or after the departure time:

• Vistara Airlines will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by Vistara Airlines:

• Vistara Airlines will process a full refund on all such flights in the form of agency fund-transfers.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Vistara Airlines call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Vistara Airlines website/Call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)
• If Vistara Airlines has suspended the flight or Vistara Airlines has approved full refund for any reason, Then also the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment/Reschedule initiated by the customer 28 hours before the departure time:

• Vistara Airlines doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment/Reschedule initiated by the customer within 28 hours or after the departure time:

• Vistara Airlines doesn't allow customers to reschedule their flights.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Vistara Airlines call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)

• Customers can amend/reschedule their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation

Booking Date: All
Travel Date: 25th March 2020 to 25th May (both days inclusive)

Please Note:All flights are suspended by Vistara Airlines for travel from 25th March 2020 to 25th May (both days inclusive)

Cancellation & Amendment Policy:

• All flights for travel from 25th March 2020 to 25th May (both days inclusive) has been suspended by Vistara Airlines.
• All tickets under this period will be protected by Vistara Airlines.
• Customers don't have to call/email/chat with EaseMyTrip/Vistara Airlines for the cancellation/rescheduling of their booking.
• Customer should not cancel their booking at EaseMyTrip or Vistara Airlines Call center under this travel period as Vistara Airlines will refund the remaining amount after deducting the cancellation penalty fees.
• Vistara Airlines allows a one-time Free amendment, The customer can reschedule their flight one-time without any reschedule penalty fees for travel up to 1 year from the issuing date.
• Customers can reschedule their flight for any sector with the same passenger(s) to any date for up to 1 year from the issuing date.

Cancellation/Claim Refund Process:

• All tickets under this period will be protected by Vistara Airlines, Customer should not cancel their booking at EaseMyTrip or Vistara Airlines Call center under this travel period as Vistara Airlines will refund the amount after deducting the cancellation penalty fees, and the refund will also take 45-60 days to be processed by Vistara Airlines.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Vistara Airlines call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)
• Customers can amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation

Booking Date: All
Departure Date: On or After 26th May 2020

Cancellation Policy:

Cancellation initiated by the customer 28 hours before the departure time:

• Vistara Airlines will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 28 hours of departure or after the departure time:

• Vistara Airlines will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by Vistara Airlines:

• Vistara Airlines will process a full refund on all such flights in the form of a credit shell.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Vistara Airlines call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Vistara Airlines website/Call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)
• If Vistara Airlines has suspended the flight or Vistara Airlines has approved full refund for any reason, Then also the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment/Reschedule initiated by the customer 28 hours before the departure time:

• Vistara Airlines doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment/Reschedule initiated by the customer within 28 hours or after the departure time:

• Vistara Airlines doesn't allow customers to reschedule their flights.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Vistara Airlines call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)

• Customers can amend/reschedule their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation