Spicejet Airline Advisory On Coronavirus

Booking Date: All
Travel Date: On or before 24th March 2020

Cancellation Policy:

Cancellation initiated by the customer 4 hours before the departure time:

• Spicejet will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 4 hours of departure or after the departure time:

• Spicejet will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by Spicejet:

• Spicejet will process a full refund on all such flights in the form of agency fund-transfers/Spicejet credit shell. This can be viewed by retrieving the booking from the Spicejet Website/APP/Spicejet call-center.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Spicejet website/APP/Spicejet call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Spicejet website/APP/Spicejet call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)
• If Spicejet has suspended the flight or Spicejet has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment initiated by the customer 3 days before the departure time:

• Spicejet allows a one-time Free amendment, The customer can reschedule their flight one-time without any reschedule penalty fees for travel up to 30th September 2020, Fare difference (if any) will be applied.

Amendment initiated by the customer within 3 days and 4 hours before the departure time:

• Spicejet doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment initiated by the customer within 4 hours or after the departure time:

• Spicejet doesn't allow customers to reschedule their flights.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Spicejet Website/APP/Spicejet call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation

Booking Date: All
Travel Date: 25th March 2020 to 25th May (both days inclusive)

Note: All flights are suspended by Spicejet Airlines for travel from 25th March 2020 to 25th May (lockdown period)

Cancellation & Amendment Policy:

• All flights for travel from 25th March 2020 to 25th May (both days inclusive) has been suspended by Spicejet.
• A Credit shell will be automatically created by Spicejet for an equivalent booking amount of the suspended flight by Spicejet.
• Customers don't have to call/email/chat with EaseMyTrip/Airlines for the creation of Spicejet credit shells.
• Customer doesn't have to cancel/reschedule their bookings at EaseMyTrip/Airlines for all flight for travel from 25th March 2020 to 25th May .
• The validity of credit shell will be 1 year from the date of creation.
• Customers can view/redeem their Spicejet credit shell balance from the EaseMyTrip.com desktop website.
• Customers can book any flight for the same passenger(s) using the Spicejet credit shell payment option at EaseMyTrip desktop website to travel upto 28th February 2021

About SpiceJet Credit Shell

• It is a credit note created automatically by Spicejet against your suspended flight. Which can be used for a future booking, for the same passenger (s)
• The validity of the Spicejet credit shell will be 1 year from the date of creation.
• Customers can book any flight for the same passenger (s) using the Spicejet credit shell payment option at EaseMyTrip desktop website to travel upto 28th February 2021.
• To know more about, Spicejet credit shell Please visit here (https://www.spicejet.com/CoronaVirusTravelRestrictions.aspx)

How to Create Spicejet credit shell

• Customer doesn't have to cancel/reschedule their bookings at EaseMyTrip/Spicejet for all flight for travel from 25th March 2020 to 25th May (both days inclusive)
• A Credit shell will be automatically created for an equivalent booking amount of the suspended flight by Spicejet.
• Customers don't have to call/email with EaseMyTrip/Spicejet for the creation of Spicejet credit shells.

How to view Spicejet Credit Shell Balance

• Customers can easily view Spicejet credit shell balance by retrieving their booking from Spicejet Website/App or by reaching out to Spicejet call-center team.
• Customer can also view their Spicejet credit shell balance at EaseMyTrip.com desktop website for the bookings created at EaseMyTrip.com. For details click here (https://www.easemytrip.com/offers/spicejet-credit-shell.html)

How to redeem Spicejet credit shell Balance

• Customers can redeem their Spicejet credit shell balance at the EaseMyTrip desktop website for the bookings created at the EaseMyTrip Desktop website/Mobile website/ Mobile APP. For details click here (https://www.easemytrip.com/offers/spicejet-credit-shell.html)

• Customers can redeem their Spicejet credit shell balance from 5th April 2020 using the following steps

  Search Flight >> Choose SpiceJet Flight >> Input Same Email address >> Input Same Passenger Name/s >> Choose Spicejet Credit shell Payment Option >> Retrieve Balance >> Redeem Balance.

To know more about Spicejet credit shell balance redemption, click here (https://www.easemytrip.com/offers/spicejet-credit-shell.html)

Booking Date: All
Departure Date: On or After 26th May 2020

Cancellation Policy:

Cancellation initiated by the customer 4 hours before the departure time:

• Spicejet will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 4 hours of departure or after the departure time:

• Spicejet will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by Spicejet:

• Spicejet will process a full refund on all such flights in the form of a credit shell. This can be viewed by retrieving the booking from the Spicejet Website/APP/Spicejet call-center.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Spicejet website/APP/Spicejet call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Spicejet website/APP/Spicejet call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)
• If Spicejet has suspended the flight or Spicejet has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment initiated by the customer 3 days before the departure time:

• Spicejet allows a one-time Free amendment, The customer can reschedule their flight one-time without any reschedule penalty fees for travel up to 30th September 2020, Fare difference (if any) will be applied.

Amendment initiated by the customer within 3 days and 4 hours before the departure time:

• Spicejet doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment initiated by the customer within 4 hours or after the departure time:

• Spicejet doesn't allow customers to reschedule their flights.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Spicejet Website/APP/Spicejet call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation