Indigo Airline Advisory On Coronavirus

Booking Date: All
Travel Date: On or before 24th March 2020

Cancellation Policy:

Cancellation initiated by the customer 4 hours before the departure time:

• IndiGo will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 4 hours of departure or after the departure time:

• IndiGo will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by IndiGo:

• IndiGo will process a full refund on all such flights in the form of agency fund-transfers/IndiGo credit shell. This can be viewed by retrieving the booking from the IndiGo Website/APP/Indigo call-center.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at IndiGo website/APP/IndiGo call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)
• If the customer has canceled his/her flight through IndiGo website/APP/IndiGo call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)
• If IndiGo has suspended the flight or IndiGo has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment initiated by the customer 3 days before the departure time:

• IndiGo allows a one-time Free amendment, The customer can reschedule their flight one-time without any reschedule penalty fees for travel up to 30th September 2020, Fare difference (if any) will be applied.

Amendment initiated by the customer within 3 days and 4 hours before the departure time:

• IndiGo doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment initiated by the customer within 4 hours or after the departure time:

• IndiGo doesn't allow customers to reschedule their flights.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at IndiGo Website/APP/IndiGo call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation

Booking Date: All
Travel Date: 25th March 2020 to 25th May (both days inclusive)

Note: All flights are suspended by IndiGo Airlines for travel from 25th March 2020 to 25th May (lockdown period)

Cancellation & Amendment Policy:

• All flights for travel from 25th March 2020 to 25th May (both days inclusive) has been suspended by IndiGo Airlines.
• A Credit shell will be automatically created by IndiGo airlines for an equivalent booking amount of the suspended flight by IndiGo Airlines.
• Customers don't have to call/email/chat with EaseMyTrip/Airlines for the creation of IndiGo credit shells.
• Customer doesn't have to cancel/reschedule their bookings at EaseMyTrip/Airlines for all flight for travel from 25th March 2020 to 25th May .
• The validity of credit shell will be 1 year from the date of creation.
• Customers can view/redeem their IndiGo credit shell balance from the EaseMyTrip.com desktop website.
• Customers can book any flight for the same passenger(s) using the IndiGo credit shell payment option at EaseMyTrip desktop website to travel upto 28th February 2021

About IndiGo Credit Shell

• It is a credit note created automatically by IndiGo airlines against suspended flight, which can be used for a future booking, for the same passenger/s
• The validity of IndiGo credit shell will be 1 year from the date of creation.
• Customers can book any flight for the same passenger(s) using the IndiGo credit shell payment option at EaseMyTrip desktop website to travel upto 28th February 2021
• To know more about, IndiGo credit shell Please visit here (https://www.goindigo.in/information/credit-shell.html)

How to Create IndiGo credit shell

• Customer doesn't have to cancel/reschedule their bookings at EaseMyTrip/Airlines for all flight for travel from 25th March 2020 to 25th May .
• A Credit shell will be automatically created by IndiGo airlines for an equivalent booking amount of the suspended flight by IndiGo Airlines.
• Customers don't have to call/email/chat with EaseMyTrip/Airlines for the creation of IndiGo credit shell.

How to view IndiGo Credit Shell Balance

• Customers can easily view IndiGo credit shell balance by retrieving their booking from IndiGo Website/App or reaching out to IndiGo call-center.
• Customer can also view their IndiGo credit shell balance at EaseMyTrip.com desktop website for the bookings created at EaseMyTrip.com. For details click here (https://www.easemytrip.com/offers/indigo-credit-shell.html)

How to redeem IndiGo credit shell Balance

• Customers can redeem their IndiGo credit shell balance at EaseMyTrip desktop website for the bookings created at EaseMyTrip Desktop website/Mobile website/ Mobile APP. For details click here (https://www.easemytrip.com/offers/indigo-credit-shell.html)

• Customers can redeem their IndiGo credit shell balance from 5th April 2020 using the following steps

  Search Flight >> Choose IndiGo Flight >> Input Same Email address >> Input Same Passenger Name/s >> Choose IndiGo Credit shell Payment Option >> Retreive Balance >> Redeem Balance.

To know more about IndiGo credit shell balance redeemption, click here (https://www.easemytrip.com/offers/indigo-credit-shell.html)

Booking Date: All
Departure Date: On or after 26th May 2020

Cancellation Policy:

Cancellation initiated by the customer 4 hours before the departure time:

• IndiGo will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 4 hours of departure or after the departure time:

• IndiGo will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by IndiGo:

• IndiGo will process a full refund on all such flights in the form of a credit shell. This can be viewed by retrieving the booking from the IndiGo Website/APP/Indigo call-center.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at IndiGo website/APP/IndiGo call-center or EaseMyTrip MyBookings self-service portal (mybookings.easemytrip.com)
• If the customer has canceled his/her flight through IndiGo website/APP/IndiGo call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)
• If IndiGo has suspended the flight or IndiGo has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal (mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment initiated by the customer 3 days before the departure time:

• IndiGo allows a one-time Free amendment, The customer can reschedule their flight one-time without any reschedule penalty fees for travel up to 30th September 2020, Fare difference (if any) will be applied.

Amendment initiated by the customer within 3 days and 4 hours before the departure time:

• IndiGo doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment initiated by the customer within 4 hours or after the departure time:

• IndiGo doesn't allow customers to reschedule their flights.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at IndiGo Website/APP/IndiGo call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation