Ethiopian airlines Advisory on Coronavirus

The safety and security of passengers and employees is always the top priority of Ethiopian Airlines. Accordingly, we are working closely with WHO, IATA and the Ethiopian Ministry of Health to ensure your health and comfort as you fly with us.
OUR REFUNDS AND RE-BOOKING POLICY
This policy is applicable to all existing destinations across the Ethiopian international network (Excluding domestic flights within Ethiopia).

Case 1:

Booking Date: on or before March 15th,2020
Travel Date: 01-MAR-2020 onwards until 30-JUNE-20

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	Two-time Reschedule/Change Waiver allowed for travel till December 31, 2020. Fare difference will be applicable	Waiver allowed from Ethiopian airlines
Within 72 hours of Flight departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines

Case 2:

Booking Date: on or before March 15th,2020
Travel Date:After: 30-JUNE-20

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines
Within 72 hours of Flight departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines

Case 3:

Booking Date:After March 15th,2020
Travel Date: On or Before 30-JUNE-20

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines
Within 72 hours of Flight departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines

Case 4:

Booking Date:After March 15th,2020
Travel Date: After 30-JUNE-20

TimeFrame	Reschedule/Change Penalty:	Cancellation Penalty
Before 72 Hours of Flight Departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines
Within 72 hours of Flight departure	No Waiver allowed from Ethiopian airlines	No Waiver allowed from Ethiopian airlines

Terms and Conditions

RE-BOOKING POLICY

Change fees are not applicable to tickets issued anytime for travel from 01-MAR-2020 onwards until 30-JUNE-20. If there is a difference in the airfare or applicable taxes, due to the reissue/rerouting of the ticket, the additional amount will need to be collected. Customers can change their booking to travel on/or before December 31, 2020.

REFUND POLICY

Refund permitted free of charge if only original flight shown on the ticket is canceled.
Full refund can be made free of charge for travel dates between 01-MAR-2020 until 30-JUN-2020 by issuing a voucher of equal amount to be used within one year of issue.
If voucher is required to be refunded, applicable rule at time of ticket purchase shall apply.
No show fee will apply at all times except when flight is canceled involuntarily by the airline.
The policy is applicable for both refundable and non-refundable tickets.

REROUTING POLICY

Rerouting is permitted by applying the applicable differences in fares, fees and taxes.

To reschedule your flight, please submit your reschedule request while logging into https://mybooking.easemytrip.com