Due to the current situation held by Coronavirus outbreak, Emirates offering rescheduling, re-booking, re-issue and re-route for flights without any fee for travel up to 31st March, 2020.
Case 1:
Booking Date: on or before 31 March 2020
Travel Date: on or before: 31st May 2020
| TimeFrame |
Reschedule/Change
Penalty: |
Cancellation
Penalty |
| Before 72
Hours of Flight Departure |
One-time Reschedule/Change Waiver allowed for travel till 30th June. Fare difference will be applicable |
Waiver allowed from Emirates Airlines |
| Within 72
hours of Flight departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
Case 2:
Booking Date: on or before 31 March 2020
Travel Date: After: 31st May 2020
| TimeFrame |
Reschedule/Change
Penalty: |
Cancellation
Penalty |
| Before 72
Hours of Flight Departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
| Within 72
hours of Flight departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
Case 3:
Booking Date: After 31 March 2020
Travel Date: On or Before: 31st May 2020
| TimeFrame |
Reschedule/Change
Penalty: |
Cancellation
Penalty |
| Before 72
Hours of Flight Departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
| Within 72
hours of Flight departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
Case 4:
Booking Date: After 31 March 2020
Travel Date: After – 31st May 2020
| TimeFrame |
Reschedule/Change
Penalty: |
Cancellation
Penalty |
| Before 72
Hours of Flight Departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
| Within 72
hours of Flight departure |
No Waiver allowed from Emirates Airlines |
No Waiver allowed from Emirates Airlines |
Terms and Conditions
- Change fees and reissue fees are not applicable to tickets issued on/before Tuesday 31 March 2020.
- Cancellation and refund fees are not applicable to bookings made between Saturday 7 March 2020 and Tuesday 31 March 2020, regardless of travel date.
- If there is a difference in the airfare or applicable taxes, due to the reissue/reroute of the ticket, the additional amount will need to be collected.
- Customers can change their booking to travel on any date within 11 months of the original date of purchase.
- The policy covers all existing destinations across the Emirates network.
REFUNDS AND REBOOKING POLICY FOR CUSTOMERS UNABLE TO TRAVEL DUE TO TRAVEL RESTRICTIONS:
- Ticketed to travel until 31st May
- Rebook permitted until 30th June
- Reroute permitted until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
- Travel Vouchers for ticketed value.
- Refund of unutilised tickets
REFUNDS AND REBOOKING POLICY FOR CUSTOMERS IMPACTED DUE TO FLIGHT CANCELLATIONS AND SUSPENSIONS (not including Iran):
- Ticketed for travel until 31st May
- Rebook permitted until 30th June
- Reroute permitted until 30th Jun to selected destinations only. Applicable fare difference if any would apply.
- Travel Vouchers for ticketed value
- Refund of unutilized tickets
Affected customers should contact their travel agent or Emirates office for rebooking options or refunds. To request a refund, customers who booked directly with Emirates can visit the Request refund webpage and add “Refund request due to Coronavirus” in the comments section. Customers who booked with a travel agent must contact them for a refund.
To reschedule your flight, please submit your reschedule request while logging into https://mybooking.easemytrip.com
