Air Asia Advisory on Coronavirus

Booking Date: All
Travel Date: On or before 23th March 2020

Cancellation Policy:

Cancellation initiated by the customer 4 hours before the departure time:

• Air-Asia will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 4 hours of departure or after the departure time:

• Air-Asia will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by Air-Asia:

• Air-Asia will process a full refund on all such flights in the form of agency fund-transfers.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Air-Asia website/APP/AVA Chatbot/Air-Asia call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Air-Asia website/APP/AVA Chatbot/Air-Asia call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal(mybookings.easemytrip.com)
• If Air-Asia has suspended the flight or Air-Asia has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal(mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment initiated by the customer 4 hours before the departure time:

• In such a scenario, Air-Asia doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment initiated by the customer within 4 hours or after the departure time:

• In such a scenario, Air-Asia doesn't allow customers to reschedule their flights within 4 hours or after the departure date.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Air-Asia Website/APP/Ava Chatbot/Air-Asia call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation

Booking Date: On or before 23rd march 2020
Travel Date: 25th March 2020 to 25th May (both days inclusive)

Please Note: All flights are suspended by Air-Asia for travel from 25th march to 25th May (both days inclusive)

Cancellation & Amendment Policy:

• All flights for travel from 25th March 2020 to 25th May (both days inclusive) has been suspended by Air-Asia.
• All tickets under this period will be protected by Air-Asia
• Customers don't have to call/email/chat with EaseMyTrip for the cancellation of their booking.
• Customer can cancel/reschedule their booking at EaseMyTrip or Air-Asia Website/APP/Ava Chatbot/Air-Asia call-center even after the departure date.
• Air-Asia will process a full refund on all such flights in the form of agency fund-transfers within 30-45 days.
• Air-Asia also allows a one-time Free amendment, The customer can reschedule their flight one-time without any reschedule penalty fees for travel up to 31st October 2020

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Air-Asia website/APP/AVA Chatbot/Air-Asia call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Air-Asia website/APP/AVA Chatbot/Air-Asia call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal(mybookings.easemytrip.com)
• If Air-Asia has suspended the flight or Air-Asia has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal(mybookings.easemytrip.com)

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Air-Asia Website/APP/Ava Chatbot/Air-Asia call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation

Booking Date: All
Departure Date: On or after 26th May 2020

Cancellation Policy:

Cancellation initiated by the customer 4 hours before the departure time:

• Air-Asia will process a partial refund after deducting airline cancellation penalty fees in the form of agency fund-transfers.

Cancellation initiated by the customer within 4 hours of departure or after the departure time:

• Air-Asia will process a refund of unutilized taxes in the form of agency fund-transfers.

Flight suspended by Air-Asia:

• Air-Asia will process a full refund on all such flights in the form of a credit shell.

Cancellation/Claim Refund Process:

• The customer can cancel their booking either at Air-Asia website/APP/AVA Chatbot/Air-Asia call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• If the customer has canceled his/her flight through Air-Asia website/APP/AVA Chatbot/Air-Asia call-center, The customer has to claim the refund by initiating a cancellation request from EaseMyTrip My booking self-service portal(mybookings.easemytrip.com)
• If Air-Asia has suspended the flight or Air-Asia has approved full refund for any reason, Then the customer has to claim the refund by initiating a full refund cancelation request from EaseMyTrip My booking self-service portal(mybookings.easemytrip.com)

Amendment/Reschedule Policy:

Amendment initiated by the customer 4 hours before the departure time:

• In such a scenario, Air-Asia doesn't allow any Free amendment. Customer can change their travel date by paying a reschedule penalty fees and fare difference (if any)

Amendment initiated by the customer within 4 hours or after the departure time:

• In such a scenario, Air-Asia doesn't allow customers to reschedule their flights within 4 hours or after the departure date.

Amendment/Reschedule Process:

• The customer can amend/modify their booking either at Air-Asia Website/APP/Ava Chatbot/Air-Asia call-center or EaseMyTrip MyBookings self-service portal(mybookings.easemytrip.com)
• Customers can also amend their bookings by logging into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user Retrieve Booking >> Reschedule >> Change/Modify Itinerary >> Search Flight >> Choose Flight >> Add Passenger >> Pay fare difference (If any) >> Booking Confirmation